Useful the moment you sit down with your papers and want the review to end in one pass.
Check the flagged items
When you reach the verification area in your account, check which items the list flags and upload them in one sitting, because a partial set restarts the wait.
Fill the whole frame
Just before you photograph the document, lay it flat on a dark surface with all four corners inside the frame; cropped edges are what send a copy back.
A matching card
By the time you reach the card step, have the payment card ready for a scan, with the middle digits covered and your name and last four visible.
Will They Ask About Funds?
Once the set is in, watch your inbox; a source of funds question may follow, which is a routine licensing check against money laundering, not an accusation.
Copies that pass
Which Copy Does the Casino Want?
After reading this you will know which copy to send and what each one has to show.
Photo identification
What it proves: Who you are and your age; Copy must show: All four corners, clear face, no glare
Proof of address
What it proves: Where you live now; Copy must show: Your name, address and a recent date
Payment card scan
What it proves: The card that funds your deposits; Copy must show: Name, last four digits, middle hidden
Selfie with your ID
What it proves: That the holder is you; Copy must show: Face and document in one frame
Your check, decoded
Why is a check asking for you now?
Fairspin Casino places the check where the license wants it, never at random.
From small to large
Bigger sums than your usual pattern set off a routine alert, so photo identification and a note on where the funding came from are requested.
Below your limit, then above
A higher ceiling on what you can deposit needs a matching picture of your income, so the paperwork steps in before the limit moves.
A new route for your money
Fresh card or wallet details change the money trail, so the casino confirms the method sits in your name before it clears.
Why is the cash held back?
The payout queue is where the license insists on a finished check, so identification and address proof are gathered right then.
A clean trail from your pocket
Under license ALSI-419933 from the Anjouan Offshore Finance Authority, the operator must know a player's money has a lawful origin. When a review asks that question, it is routine AML screening written into the licence, not a sign anyone suspects you.
Expect any one of these, and notice that none of them asks for a figure.
Recent bank account statements
Payslips from your employer
Tax return summary
Savings account history
Sale agreement for an asset
Four common bounces
Simple fixes for a bounced paper
This settles, in a few lines, why your upload came back and what changes on the next try.
Why does the name not fit?
Letters that differ from your registered details, even by a nickname or a moved flat number, break the match the review needs.
Use the full name on your ID
Show the address recorded on the account
Frame all four edges
A cropped corner, a glare across the photo zone or a shadow over the number leaves the reviewer without the field they must read.
Lay the card flat on a plain surface
Fit all four edges in the frame
Send it exactly as issued
Filters, painted-out areas or a trimmed border look like tampering, and a refused file has to start again from the original.
Send the untouched original file
Skip scanning apps that resize
Out-of-date document
A bill dated months back no longer proves where you live today, so the review cannot accept it as current evidence.
Pick a bill from the last three months
Check the issue date before sending
Answer Without Hold-Ups
Still Waiting on a Document Decision?
For the moment a reviewer flags a file, asks about funding, or quietens your payout.
What happens when the casino refuses a document I sent?+
You get a note on which item fell short, and sending a clearer version is usually enough. A blurred corner or a crop that hides your date of birth is the usual culprit. Replaced copies go back into the same queue, and the countdown restarts from that point.
Why does the casino want to know where my funds came from?+
Because the licence under which Fairspin Casino operates obliges it to know where money placed at play was earned. It is the same routine question asked of large depositors everywhere, not a sign that anyone suspects you. A payslip or a bank statement usually settles it in a day.
Is my passport scan kept securely after I upload it?+
Files travel over 256-bit SSL encryption and are held apart from the games systems. Only staff who decide the case open them, and the regulator's rules govern how long they stay. Nothing from your upload is passed to advertisers or game providers.
My surname has changed since my ID was issued — how do I handle it?+
Send the older ID together with the paper that records the change, such as a marriage certificate or a deed poll copy. Where the account still carries the former name, support will align it to the newer one. The licence number ALSI-419933 sets the record-keeping duty that makes this step necessary.
When in the process will the casino actually ask me for documents?+
At the latest, the request arrives before your first withdrawal can be released, because the licence forbids a payout without a cleared file. Earlier touches happen too — a request may land at sign-up or straight after the first deposit. Sending everything early shortens the wait later.
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